Refund policy

Last updated: November 14, 2026

60-day money-back guarantee

Try Duvetova for 60 days from delivery. If it isn't right for you, including if the size does not fit, contact duvetova@gmail.com within 60 days of delivery with your order number to arrange a return. You may try your blanket during this period; it does not have to remain unused.

Free returns

Duvetova covers return shipping for returns under this guarantee, including a size that does not fit or a change of mind. Contact us first so we can provide the return instructions and a prepaid shipping label or another return method paid for by Duvetova. Please do not send your parcel to the business address without receiving the correct return instructions.

Return the blanket with its controller and included accessories. Please pack everything securely. We do not charge a restocking fee for a return covered by the guarantee.

Your refund

Once your return is received and approved, we will refund your original payment method and email you a confirmation. Your bank or payment provider may need additional time to display the refund. If you have questions about its progress, contact us with your order number.

One size, with reassurance

The blanket measures approximately 52 × 72 inches (132 × 183 cm) and is designed to fit most heights and body shapes. If it is not the right fit for you, use the same 60-day, free-return process for a refund.

Damaged, incorrect or faulty items

Please contact us as soon as you notice a problem, with your order number and a description. We will help arrange the appropriate remedy and cover the return shipping where a return is required for a faulty or incorrect item.

1-year warranty

If your Duvetova stops working within one year of delivery, contact us and we will repair or replace it. Keep your order confirmation as proof of purchase and follow the care and use instructions supplied with your blanket.

Our voluntary 60-day guarantee and 1-year warranty are in addition to your statutory consumer rights and do not limit any rights you have under applicable law.