Terms of service

Last updated: November 14, 2026

About Duvetova

Duvetova is operated by Valentin Broux, a sole proprietor registered in Belgium.

Business address: rue des jardins 7, 4530 Villers-le-Bouillet, Belgium
Enterprise number: 1015331266
VAT number: BE1015331266
Email: duvetova@gmail.com
Telephone: +32 494 69 08 30

These terms govern purchases from duvetova.com and use of our online store. Our store is hosted on Shopify. By placing an order, you confirm that you can enter into a purchase contract and that the information you provide is accurate.

Products and prices

Prices are displayed in US dollars unless the checkout indicates another currency. The checkout shows the order total, any applicable taxes and shipping charges before payment. Product colors can appear slightly different on different screens. Measurements are approximate.

Promotional offers apply under the conditions shown on the product page or at checkout. A bundle discount applies only when its qualifying quantity and product conditions are met. Discounts do not combine unless expressly stated.

Orders and payment

Check your items, quantities and address before submitting an order. Payment is processed using the payment options offered at checkout. We send order updates to the email address supplied. If an item becomes unavailable, a price error affects your order or we cannot fulfill it, we will contact you to resolve the issue or cancel and refund the affected purchase. Contact us promptly to request a change or cancellation; we cannot guarantee changes after dispatch.

Delivery

Free tracked shipping is available to the United States. Delivery takes 2 business days. For tracking or delivery issues, contact our support team. See our Shipping policy.

Returns, size and warranty

Try Duvetova for 60 days from delivery. If it is not right for you, including if the size does not fit, contact us within 60 days to arrange a free return. Once the return is received and approved, we refund your original payment method. Our blanket is designed for most heights and body shapes, rather than a guaranteed fit for every individual.

If your blanket stops working within one year of delivery, we repair or replace it. Our Refund policy explains these guarantees. They do not replace or restrict statutory consumer rights.

Using and caring for your blanket

Read and follow the instructions supplied with your product before use. The blanket has six adjustable heat settings, an automatic shut-off timer adjustable from 2 to 10 hours, overheat protection and a detachable controller. These features do not replace proper use. Detach the controller before washing; use a gentle cycle in cold water and air dry. Do not tumble dry or wash the controller.

Website use and privacy

Do not misuse the store, interfere with its security or submit unlawful content. Our website content is protected by applicable intellectual property laws. Personal information is handled as described in our Privacy policy.

Questions and consumer rights

Contact us at duvetova@gmail.com to discuss an order, a complaint or these terms. Nothing in these terms excludes liability or consumer protections that cannot lawfully be excluded. Where mandatory consumer law applies in your place of residence, those rights remain available to you.

Updates

We may update these terms for future orders by posting the revised text and date here. The terms applicable to your order are those in effect when you placed it.